| Have you...
Asked Doc Robbins in the morgue all the questions and examined the body?
Examined the red thread under the lab microscope?
After you have looked at all the evidence in the lab, the web chat option should be avaliable in the computer. I think most of your evidence should be red tagged (it means that you have finished analyzing it) except for the red thread.
Things other players have missed is getting a mikrosil cast of the wound on the body and scanning in the ID into the computer.
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